Before submitting an RMA request, have you contacted our Technical Support Group? Some issues can potentially be resolved without sending the material back to Curtiss-Wright.

To access software and manuals online support and lifecycle management visit our Total LifeCycle Management Support site. A support engineer will gladly assist with identifying the resources that may be helpful to you. Learn more about Total LifeCycle Management here.

Please ensure that your failure report provides sufficient information so that our technicians will understand the error. If you are uncertain if the failure report is sufficient, or if there is a concern that the observed failure may not be caught by our standard factory test for the card or system, we strongly suggest you discuss the issue with our Technical Support Group first. This will avoid a product potentially being returned back to you as 'no fault found.'

To facilitate reporting of a failure, and the ability of our team to quickly determine the root cause of the failure you are experience should a return be necessary, Curtiss-Wright highly recommends completion of our Fault Reporting Questionnaire.

Download our Fault Reporting Requirements & Questionnaire

Contact the North American support team:
       Phone: +1 (866) 298-2066 or +1 (613) 254-5150

Contact the UK support team:
U.K. Phone: +44 1462 472555

Repair and Warranty Service

Please request a Return Material Authorization number prior to returning material to Curtiss-Wright by sending us a completed RMA form, which you can download below. Please e-mail the completed RMA form to

RMA Form Instructions

1. Requesting an RMA

You must obtain an RMA number before returning material to Curtiss-Wright. This is done by completing the RMA form (Word 2010 format). Product sent to any of our facilities without an RMA number will be rejected and returned to the sender.

Before submitting an RMA form you need:
  • Curtiss-Wright serial number of the material in question
  • Curtiss-Wright part number of material in question
  • Name of a contact at your company
  • Detailed description of the problem with the material

Curtiss-Wright will notify you of your RMA # by e-mail within 48 hours. Please note that RMA #'s are only valid for 60 days from the issue date. 

2. Packaging Your Material

After receiving your RMA number, use the following steps to prepare your package for shipment:

  • If available, return the product in the original CW packaging. If no longer available, use a box large enough to allow for adequate cushioning material on all sides of the equipment.
  • To properly cushion the contents of your package, wrap each item separately. Use proper electrostatic discharge (ESD) precautions.
  • Adhere to IPC-1601 "Printed Board Handling and Storage Guidelines” or equivalent standard.
  • Include in your shipment a description of the problem and a point of contact at your company should Curtiss-Wright like to get more information about the failure.
  • Do not include any accessory pieces such as mounting brackets, power cords or software.
  • Ensure products for different RMA numbers are not packed in the same shipping package.
  • Ensure a copy of your purchase order is sent to
3. Labeling Your Package

When shipping a package:

  • RMA number MUST be clearly visible on the outside of the package(s) and packing slip(s) for efficient customs clearance.
  • Assets received without an RMA number will be immediately returned at the originating shipper’s expense.
  • Please ship your asset(s) to the address mentioned on the returned communication from our RWS department.

US Customers Returning Product to Canada or the UK:

Product returns via RMA to Canada or the UK are considered to be domestic shipments for all of our U.S. Customers. Why? We are easing the export paperwork burden for all of our U.S. Customers.

How does it work? Follow these easy steps.

  1. Obtain your RMA# following the process above.
  2. Choose your favorite carrier.
  3. Deliver your goods with your domestic shipment referencing your RMA# to the address provided by your RWS contact.
  4. Curtiss-Wright will then act as the exporter of record, completing all of the required export and customs paperwork, filing the AES and clearing U.S., Canadian, and UK Customs.

Non-US Customers Please Note:

All inbound shipments must specify the shipping terms as "Prepaid Door-to-door, DDP Incoterms 2010 as noted in the terms and conditions of the RMA request form. Failure to comply will result in unnecessary processing delays and all shipping charges charged back to the customer. Additional administration fees may also apply.


Contact: Repairs & Warranty Services (RWS) Department
Phone: (613) 599-9199 x5111 (During regular office hours - 8AM-5PM EST)


A New Era for Embedded Computing: Why Arm Processors Are Ideal for Defense, Aerospace, and Rugged Embedded Applications Mike Slonosky and Mike Southworth look at why Arm processors are ideal for... MORE> VITA 48.8 Air Flow Through Cooling Standard Lowers SWaP-C on Deployed VPX Systems VITA 48.8 represents an approach for cooling embedded systems using an air flow... MORE> Why Partner with Curtiss-Wright for DO-254 Safety-Certifiable Avionics Systems Curtiss-Wright can help you obtain the safety-certifiable building blocks,... MORE> Adding Redundant Links for High Availability Embedded Networking Andrew McCoubrey looks at high availability embedded networking and techniques for... MORE> Trusted Computing: A Layered Approach to Security Aaron Frank looks at how security must be implemented at every layer of each... MORE> Sensory Data Processing Simplified with GPGPU Tech and COTS Building Blocks Marc Couture looks at how standards-based, pre-validated building blocks can help... MORE> Curtiss-Wright to Take VPX Performance to New Heights with Support for 25+ Gbaud “Gen 5” Signaling Rates Next generation of Curtiss-Wright Fabric100™ Modules and Systems will feature... MORE> SC17: What do we see coming from the Super Computer World? Curtiss-Wright’s Software Sr. Product Manager Tammy Carter shares her experience... MORE> Accelerate Time-To-Market With Safety-Certifiable Airborne Electronics Hardware This white paper looks at how using safety-certifiable AEH components, developed... MORE> Curtiss-Wright Total LifeCycle Management With Total LifeCycle Management (TLCM) at Curtiss-Wright our team of experts... MORE> The Many Faces of Trusted Computing Defense and aerospace systems may be exposed to many security threats so every... MORE> Staying Connected: High Availability Embedded Networking Embedded systems are increasingly connected to local and wide-area networks to... MORE>
Connect With Curtiss-Wright Connect With Curtiss-Wright Connect With Curtiss-Wright


Contact our sales team today to learn more about our products and services.





Our support team can help answer your questions - contact us today.