Tips when submitting a TCG Product Trouble Report: When you submit a product trouble report the Tech Support Engineer is going to attempt to reproduce the problem. Reproducing the problem is key to fixing it. Therefore, please provide as much detailed information as possible to allow us to duplicate the problem. Scenario files, log files, and DERG recordings are especially helpful. Also, detailed steps for duplicating the problem are essential.

Curtiss-Wright Defense Solutions
2 Highwood Drive, Building 2, Suite 200
Tewksbury, MA 01876
USA
Phone: +1.978.654.4800
Fax: +1.978.654.4801
Email: TEW-support_dist@curtisswright.com
 
For information on products, please visit

Click here to get a trouble report form.

You can fax in the form to 978-654-4801 Attn: Tech Support, or e-mail it to: TEW-support_dist@curtisswright.com.

You can always call us at 978-654-4800 to get a status on your issue.

STEPS

STEPS is the Secure Enterprise Portal Software.  This site can be used to expedite the secure electronic exchange of technical data and customer support information.  The site supports exchange of any file type up to a maximum size of 300 MB per file.  NOTE:  This site is NOT cleared for classified material or information.  Site access is controlled by user account and password.  To log into your STEPS account, click here.  To request an account and password fill out this form and return to us according to the instructions on the form.

Professional Services

We have a large staff with a rich history of experience in tactical data links (TDLs).  From system software engineers and architects to Joint Interoperability Control Officers (JICO), we have the capability to provide your organization with expertise in TDLs.  This expertise can range from exercise support, to special studies and analyses, to assistance with testing TDL implementation in weapon systems to ensure interoperability and compliance with military standards.  If you’re in need of these types of services, please contact us.

Training

We provide a comprehensive training program for all TCG products.  Training is geared to each customer’s unique requirements to include experience level of individuals attending the training, how the customer is using TCG products, and customized training based on a specific customer request.

Annual training and updates are provided under our Product Support Gold maintenance plan.  This training allows new users to become proficient in the use of TCG products and also provides existing users with re-training and familiarization along with training on new product enhancements.  For more information on the status of your maintenance plan or how to get a maintenance plan, please contact us.

 

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