When you plan Curtiss-Wright Defense Solutions into your program, you can rely on our Technical Support Specialists to provide guaranteed response times, access to highly skilled hardware and software engineering support, and a concise escalation procedure to ensure timely resolution of your support issues.

To access software and manuals online support and lifecycle management visit our Total LifeCycle Management Support site. Upon registration and export approval, you will have online access to our technical documentation. A support engineer will gladly assist with identifying the resources that may be helpful to you. Learn more about Total LifeCycle Management here.
 

Phone and Email Support
To contact our main Technical Support office, 8AM-5PM EST:
    T: 866 298 2066 or 613 254 5150
    F: 613 599 7777
    E: support@curtisswright.com
To contact our UK-based Support office, 9AM-5:30PM GMT:
     T: +44 (1494) 469347 

 

Software Upgrade Program

Our Software Upgrade Program (SUP) allows customers to access on-going software patches, fixes and new releases.

The SUP provides customers with access to on-going software updates via our Continuum Support site when they are made available. Updates may include changes to software, documentation, or options intended to broaden, enhance, or improve capabilities of the product. Each quarter, all new software and documentation revisions are matched to active maintenance agreements. Software upgrades are limited to specific packages. SUP includes:

  • Ongoing BSP releases and integration with the latest RTOS and Tools
  • Access to fixes, upgrades, downloadable patches, and workarounds
  • Technical documentation, updates, and errata
  • Pin-out configuration utilities, troubleshooting wizards, and interactive tutorials
  • Technical application notes
  • "As-is" sample code and example applications
  • Downloadable software products and demos

The price of the annual SUP subscription is typically 20% of the price of the Software Product list price. Questions regarding the SUP can be directed to your local Area Sales Manager or by emailing SUP Support. Click here to review Curtiss-Wright's Software Upgrade Agreement
 

Levels of Support

Technical Support is provided at two levels: Standard Support and Signature Support. These are designed to provide different support coverage and level of service to suit your support needs. Standard Support is included with most standard products to help you get started and begin your development quickly.

Standard Support provides free product-specific support on all standard current products. It also includes 8 business hours of free support per program per product for special current products. Special current products include custom, FPGA, graphics, Linux and Integrity-based products.

Signature Support is an enhanced support option that provides a higher level of service and an extended support scope. Signature Support includes all the features of Standard Support plus priority service and extended support for Curtiss-Wright products, support related to customer-unique environment, application, sub-system, or related 3rd party products.

Terms and conditions for Standard and Signature Support can be found here:

 

Submit a Support Request
 

 

 

Infocenter

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