When you plan Curtiss-Wright Defense Solutions into your program, you can rely on our Technical Support Specialists to provide guaranteed response times, access to highly skilled hardware and software engineering support, and a concise escalation procedure to ensure timely resolution of your support issues.

To access software and manuals online support and lifecycle management visit our Total LifeCycle Management Support site. Upon registration and export approval, you will have online access to our technical documentation. A support engineer will gladly assist with identifying the resources that may be helpful to you. Learn more about Total LifeCycle Management here.
 

Phone and Email Support
To contact our main Technical Support office, 8AM-5PM EST:
    T: 866 298 2066 or 613 254 5150
    F: 613 599 7777
    E: support@curtisswright.com
To contact our UK-based Support office, 9AM-5:30PM GMT:
     T: +44 (1494) 469347 

 

Software Upgrade Program

Our Software Upgrade Program (SUP) allows customers to access on-going software patches, fixes and new releases.

The SUP provides customers with access to on-going software updates via our Continuum Support site when they are made available. Updates may include changes to software, documentation, or options intended to broaden, enhance, or improve capabilities of the product. Each quarter, all new software and documentation revisions are matched to active maintenance agreements. Software upgrades are limited to specific packages. SUP includes:

  • Ongoing BSP releases and integration with the latest RTOS and Tools
  • Access to fixes, upgrades, downloadable patches, and workarounds
  • Technical documentation, updates, and errata
  • Pin-out configuration utilities, troubleshooting wizards, and interactive tutorials
  • Technical application notes
  • "As-is" sample code and example applications
  • Downloadable software products and demos

The price of the annual SUP subscription is typically 20% of the price of the Software Product list price. Questions regarding the SUP can be directed to your local Area Sales Manager or by emailing SUP Support. Click here to review Curtiss-Wright's Software Upgrade Agreement
 

Levels of Support

Technical Support is provided at two levels: Standard Support and Signature Support. These are designed to provide different support coverage and level of service to suit your support needs. Standard Support is included with most standard products to help you get started and begin your development quickly.

Standard Support provides free product-specific support on all standard current products. It also includes 8 business hours of free support per program per product for special current products. Special current products include custom, FPGA, graphics, Linux and Integrity-based products.

Signature Support is an enhanced support option that provides a higher level of service and an extended support scope. Signature Support includes all the features of Standard Support plus priority service and extended support for Curtiss-Wright products, support related to customer-unique environment, application, sub-system, or related 3rd party products.

Terms and conditions for Standard and Signature Support can be found here:

 

Submit a Support Request
 

 

 

Infocenter

VME Single Board Computer Upgrade Guide: 7 Simple Steps to Upgrading a VME SBC This guide is designed to help system integrators map out the full scope of the... MORE> Dolphin PCIe Fabric Communications Library Part 1:
Hardware and Architectures
In this first white paper of our two part series, we introduce the use of fabrics... MORE>
Using Frameworks in Machine Learning This column will focus on frameworks that work with NVIDIA’s TensorRT, a tool... MORE> Cool World: A Tour of Thermal-management Approaches for Rugged Computer Systems The design of rugged mission-critical computer systems must consider thermal... MORE> Curtiss-Wright and PacStar Collaborate to Demonstrate “Single Pane of Glass” Dashboard Solution for Management of Ground Vehicle VICTORY Networks Demo is first to feature PacStar IQ-Core network management software running on... MORE> Diminished Visual Environment (DVE): Uncovering the Invisible Using a Diminished Visual Environment (DVE) system enables aircraft pilots to... MORE> The Top 4 Networking Challenges Facing Your Embedded Systems This blog examines the four biggest challenges in embedded networking, as well as... MORE> SignalEye™: Machine Learning Automation for SIGINT Electromagnetic warfare and wireless communications continue to evolve. An... MORE> GPU Trends: The Quest for Performance, Latency, and Flexibility in ISR Systems Tammy Carter talks about how employing strategies such as GPUDirect, PCIe Device... MORE> Optimizing Multicore Architectures for Safety-Critical Applications Bringing the benefits of multicore processors to safety-critical systems is... MORE> Designing Multifunction Radar and EW Systems Means Staying Ahead of the Tech Curve Tammy Carter and David Jedynak discuss how huge data demands are pushing radar and... MORE> Configurable FPGAs: More Than a Point Solution Paul Bundick explains the two major challenges that confront developers of... MORE>
Connect With Curtiss-Wright Connect With Curtiss-Wright Connect With Curtiss-Wright
Sales

CONTACT SALES

Contact our sales team today to learn more about our products and services.

YOUR LOCATION

PRODUCT INFORMATION

Support

GET SUPPORT

Our support team can help answer your questions - contact us today.

REQUEST TYPE

SELECT BY

SELECT Topic